DISCOUNTS AND SAVINGS: ItsAllDirect2u.com is always finding new ways to save you money! In addition to our always low prices, we offer special introductory discount. You will automatically save an additional 5% total on orders over $500.

PAYMENT POLICY: ItsAllDirect2u.com requires a minimum order of $10. We accept Visa, Master card, American Express, and Discover. All orders are verified during the payment stage of your order, so any problems found should be indicated during your order.

WARM WEATHER AND PERISHABLES: If you need your chocolate fix and the weather is hot, please be aware that while we do our best to keep the chocolate from melting (insulated boxes & ice packs) we cannot guarantee your product's safety. Please select a shipping method that would get your order to you within a couple of days. Also, we do not let orders with chocolate ship over weekends. If we have to, we will wait until the following Monday to ship your order.

RETURN/Refund POLICY: If for some reason your merchandise was misshipped, we will gladly refund or reship the product. However if for some reason you no longer need or want the product, we will refund the cost of all merchandise returns that are received in unopened and undamaged condition, subject to a 15% restocking fee. In this case, we will not refund the cost of shipping. If your merchandise is delivered to your address and is and you do not receive it, we cannot be held responsible. We ask that you request signature confirmation prior to our shipping the order. That will resolve the potential problem and we could then offer a refund. Sorry, no returns are accepted without prior approval.  Sorry we will not accept returns more than two weeks after delivery was made.

TAX: A 9.25% tax is required by the State of Tennessee on all orders that are shipped to addresses located in Tennessee. All other orders shipped elsewhere in the country have no taxes withheld by us. Please consult your tax specialist to determine if there are other taxes that need concern you or your business.  

SHIPPING & FREIGHT: ItsAllDirect2u.com offers free shipping on all orders over $200. Orders are usually shipped 1-3 business days of our receipt of the order, Monday through Friday, via FedEx Ground (not valid to Post Office Boxes). We do our best to get your products to you as soon as possible, but orders sent by ground shipping can take up to a week to arrive. We will give you a call or email if it will take longer. Our main warehouse is located in Nashville, TN and sends shipments Monday through Friday except during major United States holidays.  We do not ship outside of the United States.
PLEASE NOTE: Free shipping only applies to the Continental US. This does not include ALASKA, HAWAII or APO ADDRESSES due to the high shipping cost.

ItsAllDirect2u.com shipping charges are calculated using the shippers rate tables. Therefore, shipping charges and delivery time will vary based on the total weight of the order and the shipping destination (zip code and country). Please refer to the FedEx Ground shipping chart below for times in transit or visit www.fedex.com.

Ground Service:  1 to 5 business days within the contiguous U.S.; 3 to 7 business days to and from Alaska and Hawaii.

Ground Home Delivery:  1 to 5 business days within the contiguous U.S.; 3 to 7 business days to and from Alaska and Hawaii.

Express Saver:  Delivery to businesses by 4:30 p.m. and to residences by 7 p.m., in 3 business days.

2Day:  By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).

Standard Overnight:  Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.

Priority Overnight:  Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas.

FedEx observes the following holidays for 2006: